Customer Service Administrator

A Customer Service Administrator is required, with experience in providing top-notch service and administrative support in the public sector. This role is based in Brighton and is perfect for someone who thrives in a customer-centric environment.

Client Details

Our client is a prestigious entity in the public sector, providing vital services to a wide audience. They have a strong reputation and are considered a medium-sized organisation. Based in Brighton, they are committed to delivering excellent services and maintaining their high standards.

Description

• Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
• Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
• Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
• Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
• Explain technical information in an easy to understand way.
• Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
• Proactively share feedback and solutions on how we can improve our services and processes.
• Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.

Profile

A successful Customer Service Administrator should have:

• Experience in a contact centre environment
• Experience of using customer service handling techniques to deliver excellent customer service
• Strong communication skills in questioning, probing, and extracting information.
• Ability to be genuine and empathetic with customers and demonstrate a desire to help and support.
• Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
• Experience of tailoring communication style to deal with a variety of enquiries and customers both verbally and in written format.
• Proficient in Microsoft packages and previous experience using customer service software, databases and/or CRM's.
• Ability to meet customer service targets.

Job Offer

• A competitive salary range of £25,000 - £25,500.
• Hybrid working 6 days in the office per month
• Excellent company benefits
• Opportunity to work in a prestigious public sector organisation.
• A supportive and inclusive work environment in Brighton.
• Comprehensive training and development opportunities.

If you are a proactive individual who enjoys providing exceptional customer service and is looking for a rewarding role in the public sector, we encourage you to apply for this Customer Service Administrator position.