Customer Service Administrator

Job Specification

Job Title: Customer Service & Administration

Location: Ellesmere Port (HRGO Recruitment Liverpool Branch)

Job Type: Full-Time, Permanent

Salary: £24,000p/a plus bonus

About us:

At HRGO Recruitment Liverpool, we do things differently. Our focus is on delivering outstanding recruitment solutions with care, integrity, and professionalism. We specialise in placing people into roles that suit their skills and aspirations, and we support our clients with reliable, people-first service.

We're looking for a Recruitment Consultant to join our friendly and supportive team. Someone who excels at organisation, communication, and candidate care.

About the Role

This is an administration and customer service-led recruitment position, perfect for someone who enjoys working with people, keeping things organised, and making a difference. You'll support the recruitment process from start to finish, posting jobs, speaking with candidates, arranging interviews, and ensuring all the admin and compliance is correct.

Key Responsibilities:

• Be the go-to person for candidates, from first contact to placement
• Manage interview scheduling and candidate communications
• Write and post engaging job adverts
• Pre-screen CVs and conduct initial candidate calls
• Format CVs and prepare candidate profiles for client submission
• Handle compliance tasks, including reference checks and onboarding documents
• Keep our recruitment systems and databases up to date
• Collaborate with the wider team to meet client needs
• Deliver a high standard of service to candidates and clients alike
• Provide general administrative support as needed

What We're Looking For

• Experience in recruitment admin, customer service, HR, or office support
• Excellent communication skills - both written and verbal
• Organised, detail-oriented, and able to manage multiple priorities
• Confident using Microsoft Office
• A proactive and positive approach to teamwork
• Discretion and professionalism when handling sensitive information

Preferred experience:

• Experience with recruitment software or ATS platforms
• Knowledge of basic recruitment compliance and onboarding processes
• Familiarity with high-volume or temporary recruitment (desirable but not essential)

What You'll Get in Return

• A supportive and people-focused working environment
• Monday to Friday working hours
• Generous holiday allowance
• Ongoing training and development opportunities
• Friendly team atmosphere in a well-established branch
• Convenient Ellesmere Port location with free on-site parking
• Opportunities to grow within HRGO's wider UK network

If you are interested, please contact Justine at or call .