Customer Service Administrator

Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.

Client Details

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Description

• Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
• Collaborate closely with assigned engineers to maintain effective diary system.
• Plan & manage the scheduling of contacted service and calibration visits.
• Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
• Compile and issue customer repair quotations

Profile

A successful Customer Service Administrator should have:

• Excellent customer service & communication skills.
• Ability to manage various tasks whilst working to deadlines.
• Strong teamwork skills.
• Experience in a similar role would be highly desirable.
• Experience of working in a fast paced environment.

Please note this role is fully office based.

Job Offer

• Supportive team culture
• Bonus structure
• Free onsite parking
• 20 days holiday plus bank holidays