Customer Service Administrator

Job Title: Customer Service Administrator (temporary to permanent)

Location: Aldershot

Hours: Monday - Friday 08.30-17.30 and 8.30-17.00 on Fridays

Parking: Onsite

Salary: £25,396

Benefits: Access to internal and external training, funded by the business and workplace pension scheme

Please note- this is a temporary to permanent role so we do need candidates to be immediately available

Company Overview

Join a forward-thinking company that values great service, smart processes, and a people-first culture. Based in Aldershot with convenient onsite parking, we pride ourselves on being a friendly and supportive workplace where your contribution genuinely matters. This role would suit an individual who is currently working in retail and is now looking for an office based opportunity in the next steps of your career.

Job Description

We’re looking for a proactive and personable Customer Service Administrator to join our team. You’ll be the first point of contact for customers, handling queries, processing orders, managing databases and keeping things running smoothly behind the scenes. Main responsibilities include:-

• Responding to customer enquiries via phone and email
• Working in a team dynamic to ensure that teams goals are being met consistently day to day
• Processing and tracking orders with accuracy
• Coordinating with internal departments to resolve issues
• Maintaining up-to-date records and CRM databases
• Providing general administrative support across the team

What’s on offer?

• A supportive, team-based environment with room to grow
• Hands-on training and continuous development opportunities
• Access to internal and external training, funded by the business
• Workplace pension scheme
• Referral bonus when you bring your friends to join the team
• YOS Initiative
• Annual Leave Purchase Scheme