Customer Service Administrator

The Company

A successful business who provides a vast range of products primarily to the catering and hospitality industry, whose core to its continued success is the quality of service and products they offer. Please note due to the location, you will require your own transport - commutable from Thame, Wheatley, Bicester, Aylesbury and surrounds.

The Role

A busy role within a small, but effective team, where you are primarily responsible for providing a friendly, upbeat and professional customer experience. Key duties include:

• Answer all incoming calls efficiently and professionally, responding to customer enquiries appropriately.
• Respond to customer enquiries and provide information about product and services.
• Deal with any customer complaints efficiently and in an empathetic manner.
• Assist with welcome calls for new customers and create new customer accounts.
• Process telephone and mailbox orders accurately and in a timely manner.
• Generate sales order print runs for warehouse picking and packing.
• Liaison with delivery couriers to resolve delivery queries / obtain proof of deliveries where necessary.
• Generate and produce sales invoices and credit notes; posting and filing of invoices.
• Carry out additional duties requested by a member of the management team, as the requirements of the business demand.

About You

• Previous experience within a customer service/administrator/order processing role.
• High standard of accuracy.
• Ability to perform well in a busy office environment.
• Reliable with a sense of responsibility essential.
• Enthusiastic, flexible with the desire to succeed.
• Ability to work independently and as part of a team.
• Good organisational and interpersonal skills.

Other

• Mon - Fri office based, 8:30am - 5pm.
• Salary £25-26k DOE.
• Lunch, snacks and drinks provided.
• 24 days holiday + public holidays.
• On site parking.
• Due to the office location you must have your own transport.