Customer Service Administrator

Customer Service Administrator
£24,000 - £26,000
Kirkby in Ashfield
Monday – Friday, 9:00am – 5:00pm

Are you a natural problem-solver who enjoys helping people and keeping things organised?
Our client is looking for a Customer Service Administrator to join their busy office.
This is a fantastic opportunity for someone with strong customer service skills and a keen eye for detail to play a key role in managing inbound enquiries, processing customer orders, and supporting general administration across the business.
The role:

• Act as a first point of contact for incoming customer calls and emails, delivering exceptional service and resolving queries efficiently
• Process sales orders, ensuring accurate data entry and smooth coordination with internal teams
• Track order progress and proactively update customers on delivery timelines or delays
• Support the wider team with administration, reporting, and office coordination
• Manage daily correspondence and ensure CRM systems and databases are kept up to date
• Liaise with suppliers and logistics to ensure customer requirements are met
• Help maintain stock levels of office supplies and customer literature
• Provide administrative support to leadership and operations teams as needed

The candidate:

• Minimum of 2 years’ experience in an administrative or customer service role
• Confident phone manner and a proactive approach to handling enquiries
• Excellent attention to detail, particularly when processing orders and inputting data
• Comfortable working with CRM systems
• Strong written and verbal communication skills
• Organised, friendly, and able to multitask in a fast-paced environment

This is a great role for someone who takes pride in being helpful, professional, and efficient, especially when it comes to keeping customers happy and operations running smoothly.