Customer Service Administrator

We are working with a Northamptonshire based company looking to recruit an experienced Customer Service Administrator for this busy and varied role. Working in this friendly, established business, you will report to the Financial Controller.

The Role

The primary function of this role is to provide first class administrator support to the network.

Duties and responsibilities:

• Approve orders, sort out any questions or changes, and request quotes from suppliers when needed.
• Handle daily order processing as soon as payments come in, and send purchase orders to suppliers.
• Keep track of network activity and make sure customer contracts match up with goods orders.
• Help with credit control by staying in touch with the network to make sure customer orders are processed within certain timeframe of the sale.
• Send out franchise agreements when needed.
• Log completion certificates as they come in.
• Confirm dispatches once orders are on their way.
• Set up and organise conference rooms and facilities for training days and meetings.
• Let the network know when to expect deliveries by sharing estimated dates.
• Deal with customer complaints and answer general calls in a helpful and professional way.
• Report any missing or damaged items and keep a daily log to stay on top of things.
• Organise flowers and gifts for the network on special occasions.
• General admin duties, as directed by Manager

This is a great opportunity for someone who welcomes a fast paced and exciting environment in an established business.

The ideal candidate will have experience of working in a busy and time sensitive administrative role and you will be highly organised. You will enjoy working to deadlines and have good MS Office skills and will have a professional, supportive and flexible approach will enable you to fit quickly into this important team. You will also possess high quality customer service skills and a focus on detail.

Remuneration:

Salary: £25,500 - £26,500 per annum depending on experience

Hours: 8:30am - 5:00pm - Monday to Friday (30 lunch) - Office based

Holidays: 23 days annual leave plus the 8 public Bank Holidays

Benefits:

• Birthday day off (after 1 years’ service)
• Associate Equity Program
• Buy and Sell Holiday - expired for this year but can apply to buy and sell up to 3 days from December 2025 for 2026
• £1,000 performance bonus (pro-rated and subject to achievement of objectives and brand hitting their financial goals)
• Free onsite parking
• Associate of the Quarter - win £200 NET
• Associate days
• Workplace pension

Debbie Burbage Recruitment is committed to equal opportunities and diversity. Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy.

By applying to this vacancy, you are consenting to Debbie Burbage Recruitment making contact with you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). For further information relating to our Privacy Policy please see the link in the footer of our website.