Customer Service Administrator

Customer Service Administrator

Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team

What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!

Your Adventure Includes:

• Processing Orders: From payment to invoicing, keep the workflow smooth!
• Order Management: Work closely with suppliers and coordinate deliveries like a pro.
• Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
• Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
• Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
• Stay Informed: Keep up with product launches to wow our customers!

• Process sales orders from point of payment to invoice, handling the intercompany process.
• Process print orders on BC, liaising with purchasing on print costs and delivery dates.
• Process sample requests and ensure these are raised as opportunities in capsule CRM.
• When required, support on inbound phone calls.
• Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
• Prioritise and process customer orders and requests submitted by telephone, email, or via the website
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer

What We're Looking For in the Customer Service Administrator :

• A friendly, approachable personality that builds relationships.
• Strong multitasking abilities and top-notch organizational skills.
• A passion for customer experience and sales know-how.
• A proactive attitude and a sense of urgency-because every moment counts
• PERSONAL SKILLS:
• • A warm and friendly tone and personality that will improve customer relationships
  • Query management
  • Objection handling
  • Sales process knowledge

  EDUCATION/QUALIFICATIONS:

  • Basic level Maths + English
  • Relevant training in procedures required for the role
  • Sales Training
  • Call Handling
  • Product Training

  PROFESSIONAL EXPERIENCE / SKILLS:

  • Ability to multitask and prioritise tasks
  • Excellent time management and well-developed organisational skills
  • Attention to detail
  • Great verbal and written communication skills
  • Relationship building and lead generation

  ATTITUDINAL REQUIREMENT FOR THIS ROLE:

  • Is willing to put team goals above personal goals
  • Conveys a sense of urgency by taking action and being proactive as required
  • Shows high level of confidence, positivity and tenacity
  • Resilience by reacting positively to any obstacles is essential

• Yeovil Based

• Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm

  £25k-£30k DOE

  23 days holiday PLUS 8 BHols

  Free Parking , pension, charity days off