Customer Service Administrator

Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player.

Duties

• Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance.
• Support operations teams with reactive requests, quotations, and scheduling of tasks.
• Manage and respond to calls and emails courteously and efficiently.
• Use our in-house system and any other relevant software to log, update, and manage service requests.
• Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded.
• Maintain up-to-date supplier contact details and service compliance documents.
• Ensure building and contact information is correctly maintained.
• Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness.

Skills and Experience

• Excellent communication skills, both written and verbal.
• Strong customer focus and problem-solving abilities.
• Ability to manage multiple tasks and prioritise effectively.
• Team player with a positive attitude and willingness to learn.
• Familiarity with Microsoft Office and task management software (desirable).
• Previous experience in facilities management or support service roles is a plus, but not required (full training provided).

On Offer:

• Competitive salary £25,000, depending on experience and skills
• Full training and career development opportunities.
• A supportive team environment and room for growth.