Customer Service Administrator

Company : Confidential

Job Description - Customer Service Administrator

Customer Service Administrator
Location: Poole
Salary: up to £30,000 per annum DOE
Hours: Monday – Friday 8:30am – 5:30pm (early finish Friday)
FREE onsite parking

Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis. You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.

Duties:

Handle inbound phone calls, providing courteous and effective assistance to customer enquiries
Responsible for organising the inboxes, and distributing the workload within the team
Customer relationship building via phone and email
Build technical product knowledge through internal training to confidently support customers with product selection and usage advice
Sourcing and negotiating quotations
Process customer orders promptly using the company’s CRM system
Ensuring all communications is correctly logged and kept up to date in the CRM system
Assist the Sales team with general administrative duties when needed
Continually reach out to customers to gain insights and feedback about the service

Skills:

Excellent communication and administrative skills
Ability to build relationships through various platforms
Have a can do and positive attitude
Previous sales administrative experience would be desirable but not essential
Be a pro-active team player, with the ability to prioritise workload efficiently

To apply, please send an updated cv to or apply now!

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Customer Service Administrator

Job Description - Customer Service Administrator

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