Customer Service Administrator

An established company are currently looking for a Customer Service Administrator to join their small and friendly team. The Customer Service Administrator role involves planning and organising works from enquiry to completion, delivering excellent customer service and effectively managing works orders.

• Salary: Up to £29,000 DOE
• Office based
• Off-site parking available

Customer Service Administrator responsibilities:

• Acting as first point of contact for incoming telephone calls and efficiently logging requests
• Inputting details into the in-house database, provide tracking and regular updates as requested
• Liaising with the wider team regarding dispatch calls, reassigning when necessary
• Planning the daily workload for other team members
• Raising purchase orders and invoices in line with agreements
• Collating and sending status reports
• Prioritise urgent works to address urgent demand
• Managing complaints and escalating where necessary
• Assisting with ad hoc administrative duties

Customer Service Administrator skills/competencies:

• Previous experience in a similar role desirable
• Proficient in Microsoft programs including Excel, and Outlook
• A confident communicator, both spoken and written with excellent problem-solving skills

Apply today!