Customer Service Administrator

Customer Service Administrator

Permanent

Leighton Buzzard

£23,809.50 per annum

Are you passionate about delivering outstanding customer service and looking for your next opportunity in a dynamic and supportive environment? Our client, a trusted name in their field, is looking for a highly motivated Customer Service Administrator to support their UK and Export operations.

As a key member of the Customer Service team, you will be the first point of contact for UK and international clients, providing exceptional service via telephone, email, and written communications. You will play an essential role in ensuring smooth order processing, accurate information provision, and customer satisfaction from enquiry to delivery.

Your responsibilities as a Customer Service Administrator will include but are not limited to:

• Responding promptly to all UK and Export customer enquiries, including order processing, quotations, product and delivery information.
• Handling customer complaints, returns, and invoicing through the internal systems.
• Maintaining close communication with internal departments (Sales, Dispatch, Production, etc.) to ensure efficient order fulfilment.
• Providing administrative support to the Customer Service and Sales teams.
• Representing the business professionally during training events, exhibitions, and internal meetings.
• Provide cover for other team members when required (including Customer Service Admin and Returns processing).

To be a successful Customer Service Administrator, you must have:

• A positive can-do attitude.
• Flexibility and adaptability and be comfortable with change.
• Confidence with strong problem solving and decision-making ability.
• Passion for team work, collaboration and effective communication.
• Previous experience in a customer service or order processing role.
• Strong communication and interpersonal skills with a professional telephone manner.
• Solid administrative skills with attention to detail and accuracy.
• Proficiency in Microsoft Office applications and general computer literacy.
• Ability to work independently and as part of a collaborative team.
• Experience in export logistics or dealing with international customers.

If you are interested in finding out more about this Customer Service Administrator role, please apply today because we’d love to hear from you!

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.