Customer Service Administrator

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Administrators along with Operational Support staff to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary/Hours:

Salary is up to £27,000 depending on experience. Hours of work will be 9:00am to 5:00pm, Monday to Friday. Please note this is an office-based position.

Benefits:

• 23 days holiday + Bank Holidays (Increases with service to 25 days + Bank Holidays)
• Up to 5 days extra unpaid holiday available at a salary sacrifice
• PayCare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
• Life Assurance x2

Responsibilities as a Customer Service Administrator:

You’ll play a key role in ensuring smooth operations across the business, providing first-class customer service and administrative support. Responsibilities will include:

• Coordinating with internal departments to ensure smooth operations, stock management, and order processing (including replacements and marketing/sample requests).
• Managing deliveries and collections: scheduling with customers, liaising with carriers, investigating issues, monitoring performance, and preparing customs/NI documentation.
• Handling customer and admin enquiries, managing daily delivery reports, resolving claims, and maintaining accurate records and archives.
• Producing and analysing reports to identify trends, resolve issues, and provide updates to management.
• Providing general administrative support, including reception, switchboard overflow, and other ad-hoc tasks.

What we are looking for in a Customer Service Administrator:

• Previous experience working within a customer service or administrative position
• A personable, professional, and approachable individual with excellent communication skills
• Strong organisational skills and the ability to manage multiple tasks effectively
• High attention to detail and accuracy
• Proactive problem-solving skills and the ability to work under pressure
• Knowledge of Microsoft Word, Outlook, and Excel (essential)
• Sage experience is desirable but not essential