Customer Service Administrator

This company is known for developing staff & keeping employees happy & motivated. The reason the two roles are open is due to promotions from this team into their marketing and underwriting functions. Real chance for someone with telephone-based customer service experience to break into an expanding business

• Job Title/Location: Customer Service Administrator, Epsom/WFH
• Salary: To £27,500 bonus/overtime adds c.£1,000 - £1,500 pension
• Office/WFH: 3 days office & 2 days WFH. Training period 100% office based
• Requirements: Customer service experience that involves telephone contact with customers in any sector, recent graduates considered who again, have some kind of phones contact with customers
• Role Snapshot: Dealing with and clearing up queries from current customers regarding mortgage & investment/savings products. 50% of the role is admin based

The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.

The Role: As a Customer Service Administrator, you will join a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers. You will initially concentrate on the admin element of the role & gradually gain exposure to queries from brokers/customers. Your week is split between admin days & query days, alternating through the week. People regularly progress into their 'specialist’ teams, so those that apply themselves will progress within the business. The main elements of the role include:

• Maintain up to date knowledge of all products and services offered by the company
• Dealing with customers on a daily basis, both over the phone and via email
• Pro-actively following up enquiries via marketing and the website
• Carrying out market research and analysis of results when necessary
• Dealing with all general special tasks and projects that are customer related
• Liaise with external suppliers & maintain business relations with 3rd parties

Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, a half-day one Saturday per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. You can also choose to work an earlier shift of 8am - 4.30pm once per week.

Skills / Experience Required: For this Customer Service Administrator role our client will consider people who have worked in telephone-based, customer service positions. Our client will also consider recent graduates who also have some experience dealing with customers by telephone. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately and prioritise within a fast-paced environment.

Additional Information: The Customer Service Administrator role is a great opportunity for progression. Salary is to £27,500 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500.

The Customer Service Administrator post is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.