Customer Service Administrator

IPS (Part of the Culina Group) works with some of the best known brands and provides cost effective and innovative co-packing, co-filling and co-manufacturing solutions within the UK.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Due to continued growth our Bardon site are now recruiting for a Customer Service Administrator on a full time permanent basis.

Salary: £28,000 - £30,000 per annum, depending on experience.

Working hours: Monday-Friday, 7:30am-4pm. 

As a Customer Service Administrator you will monitor and report stock movements to customers, offering outstanding support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator:

• Creating and communicating of all Customer reports and monitoring systems.
• Resolving customer queries, providing PODs, and interrogating system discrepancies.
• Liaising with Stock Team to resolve system issues.
• Gathering data and reporting site financials on a daily and weekly basis.
• Compiling data for Customer Account Manager in preparation for reviews.
• Maintaining and tracking empty pallet movements for all customers.
• Build and maintain strong relationships with internal and external stakeholders.
• Cover for Customer Services Manager.
• Liaise with company management to support and implement growth strategies.
• Other duties as reasonably required.

• Considerable experience working in a customer facing environment.
• Passion for delivery of excellent customer service within an ever growing business.
• Fantastic written and verbal communications, be able to adapt the communication style to meet different situations.
• Ability to use and interrogate WMS systems.
• Excellent analytical and problem-solving skills, Excel at Intermediate or above.
• Ability to work using own initiative and ability to manage own workload.
• Excellent attention to detail and accuracy skills.

As part of our drive to make IPS a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays. 
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!