H

Customer Service Administrator

salary Salary :

£19,000 - 20,500 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Administrator

Company Description

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Job Description

  • Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
  • Assist in the case management of vulnerable customers
  • Handle welfare related incoming and outgoing calls
  • Assist in affordability assessments for potentially vulnerable and vulnerable customers
  • Assist in the monitoring and managing of customers referred to external debt advice agencies
  • Any other ad hoc tasks that may be required

Qualifications

  • Excellent verbal and written communication skills
  • Excellent typing skills
  • Self-motivated with the ability to work under pressure and in difficult situations. ▪             An eye for detail and the ability to spot trends                                                                                                                                                                    
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

 

Additional Information

Position: Welfare Assistant 

Location: Bolton

Salary: £19,000 – £20,500 Contract: Full time, Permanent

Monday to Friday 9am till 5pm

Original job Customer Service Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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