Customer Service Administrator

Customer Service Administrator
Location: Cramlington
Salary: GBP24,763 per year
Hours: Monday - Friday, 9am - 5pm.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for a Customer Service Administrator to join their ever-expanding team.
Responsibilities of the Customer Service Administrator:
· Manage renewal log, including the daily additions following shipment.
· Contact customers to acquire purchases orders for new period.
· Manage the Maintenance contract log, including the daily additions following contract awards.
· Qualify and action Maintenance renewal invoicing.
· Produce customer reconcile statement.
· Engage with sales and service teams to manage the customer relationship.
· Maintain and record market and customer information within CRM system.
· Demonstrate a high level of customer service.
· Processing of work orders and scheduling service visits
· Provide exemplary support for our many customers enquiries via telephone and email across customer service
· Input / process sales orders and invoices in the system (SAGE) ensures smooth timely order processing including sorting, routing and progressing orders received.
· Communicate accurate information to all parties involved in the processes and the end user.
· Consult with other departments updating on customer account, quotations, progress, order status and other.

· Any other duties for business needs
Requirements of the Customer Service Administrator:
· Driven and focused to work on own initiative.
· Minimum of 2 years experience within a similar role.
· Excellent communication skills.
· Must have a strong Customer service ethic.
· Be able to communicate effectively with both written and oral methods such as emails, phone calls etc.
· Be flexible to both business and industry changes.
· Well organised and able to prioritise and multitask.
· Initiative-taking and capable of dealing with fast moving and varied events which are demanding.
· Computer literate with the ability to use Microsoft Office suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability. Sage or Salesforce experience is desirable
· Able to analyse complex situations and give balanced well-considered decisions.
If you feel like you meet the above criteria for the Customer Service Administrator role, then please apply now
Only candidates based in UK and eligible to work in UK are allowed