Customer Service Administrator

Customer Services Administrator (temporary ongoing)

Cramlington (site based)

We are looking for a Customer Services Administrator to join our client, an established engineering company. This is a varied role where you'll be the first point of contact for customers, handling telephone calls, enquiries and emails while providing excellent customer service.

Key responsibilities will include:

* Answering incoming calls and customer enquiries

* Managing emails and responding promptly to customer requests

* Processing orders and updating customer records

* Supporting colleagues across the business with administrative tasks

* Building positive relationships with customers and suppliers

Criteria:

* Excellent communication and organisational skills

* Previous customer service administration experience

* A positive, friendly and professional approach

* Good IT skills and attention to detail

* Ability to work as part of a small team

What’s on offer:

* A friendly, relaxed working environment

* Supportive and approachable colleagues

* Varied and interesting work

* Opportunity to develop your skills

If you enjoy helping customers and want to be part of a small, friendly team where your contribution is valued, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed