Customer Service Administrator

Customer Service Administrator
Our client is seeking an organised and proactive Customer Service Administrator to manage a portfolio of client accounts and act as the main point of contact for account-related matters. This varied role combines account management, invoice processing, payment administration, and sales support within a fast-paced environment.
Benefits include:
* Competitive salary
* Bonus scheme of up to 12% of annual salary
* 10% employer pension contribution
* 25 days holiday plus bank holidays
* Hybrid working (up to 3 days from home after probation)
* Life assurance (5x annual salary)
* On-site parking
* Ongoing training and career development
* Supportive team environment and regular social events
Key Responsibilities:
* Manage a portfolio of client accounts and maintain strong client relationships.
* Act as the lead contact for all account-related queries.
* Support new client onboarding and account setup.
* Process invoices, credit notes, payments, and account statements.
* Assist with overdue account management and payment reminders.
* Monitor account activity, identify risks, and maintain accurate records.
* Review client documentation and ensure compliance with internal procedures.
* Support credit limit administration and reporting requirements.
* Work closely with the Sales team to identify and refer business opportunities.
* Provide administrative support to the wider Operations team.
Skills & Experience:
* Previous administration, account management, customer service, or sales support experience.
* Strong organisational skills and attention to detail.
* Excellent communication and relationship-building abilities.
* Experience with invoicing, payments, CRM, or finance systems is advantageous.
* Ability to manage multiple priorities and work accurately under pressure.
* Commercial awareness and a proactive approach to problem solving.
* Experience reviewing financial information or credit reports is beneficial, although full training will be provided.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Only candidates based in UK and eligible to work in UK are allowed