Customer Service Administrator

Synergy overview:
Synergy Flavours, part of the Carbery Group, is a trusted and dynamic player in the global flavourings, extracts and essences market. With extensive experience across the food, beverage and nutritional categories and a global footprint, Synergy develops high quality taste solutions which help its customers to stand out in a competitve landscape.

Synergy Flavours has manufacturing and technical support facilities in UK, Ireland, Italy, US, Brazil and Thailand. Consequently, Synergy has the market insight and skills to work collaboratively with customers worldwide to develop flavour and taste solutions which meet and anticipate local consumers’ needs.

Carbery currently employs over 900 people across its global locations and is dedicated to building a better future for people and planet through the creation of healthier, tastier and sustainable food.

We are enriching lives, together

Overview of the Role:
Your primary role will be to enter orders and communicate information regarding delivery times back to your customer. You will be the primary person in this role and as such must be able to have several things on your ‘radar’ at any one time.
Electronic filing and maintain of accurate records are key. You will be expected to liaise daily with customers, Account Managers, and colleagues across all Synergy Sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally

Objectives, Roles and Responsibilities:
Manage orders across UK sites and our overseas partners
Fast accurate response to all customer queries
Ensure adherence to the segmentation process
Adhere to compliance concerning set process flows
Liaise with commercial teams on pricing, minimum order quantities and logistics
Ensure best in class information flow to customers on logistics and lead times
Manage and continually improve pricing; quotation / price files
Liaise with all group sites to ensure Synergy is maximised and Group capability is fully leveraged
Ensure that systems are administered consistently and accurately
Internal customer champion
Assist across the department wherever there is a need
Have a full working knowledge of your colleagues’ position
Cover sickness and holidays within the department
Any other duties as reasonably requested
Reception cover will also be required rotating between other members of the team.

In addition, you will be expected to be the key contact for a select number of accounts for internal issues or covering in the absence of the Account Manager.

Qualifications, Knowledge, Skill and Experience ( Required to perform the job

)

Essential:
GCSE or equivalent qualification in Maths and English
Experience of customer service and/or sales support
Experience of working with Microsoft products, excel, word etc.

Desirable:
Experience in the food industry
Experience of working with an ERP system