Customer Service / Administrator

Robert Half Office Team are currently recruiting for a Customer Service rep based in Stratford. This role is 5 days per week in the office, and 1 Saturday per month. The role is for 4 months Initially.

Main Duties & Responsibilities:

• Day to day processing of customer demands, queries and issues delivering a best-in-class service
• Managing incoming telephone calls and emails
• Delivery of key performance indicators including customer service feedback, occupancy, outstanding work orders, inspections, statutory compliance supported by the SCA
• Working with the ticket management process via Zen Desk to support the overall Customer Hub team with timely responses, delivery against SLAs and managing any escalating customer issues
• Escalating any customer issues or complaints to the SCA to ensure that these are effectively managed, and the relevant action is taken in accordance to issue management procedures
• Liaison with the Neighbourhood Hub to ensure the delivery of Resident work orders and operational requests
• Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions
• Ensure 100% accuracy of data recording on Yardi, Zen Desk and other systems
• Responding to feedback re customer service and Resident issues to exceed targeted results

Key Skills & Competencies:

• A highly effective communicator
• Organised and efficient
• Maintains high standards with exceptional attention to detail
• Team player
• Operates with high levels of integrity

Key Points:

• Students welcome!
• 5 dyas per week in the office in Stratfrod
• 1 weekend per month working (day off in the week)
• £13 - 15 per hour + Holiday Pay
• 4 months Initially

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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