Customer Service Administrator - Belfast

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Customer Service Administrator
Location: Heron Road, Belfast
Job type: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

The impact you will have

Join our dynamic team and play a vital role in supporting customers across the NHS, long-term care facilities and private individuals by delivering outstanding customer service while providing administrative support to our Rental and Service Teams.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.

Key Duties and Responsibilities:

• Handle inbound calls and manage shared inboxes, ensuring prompt and professional responses.


• Schedule service and repair appointments for our field engineers.


• Maintain regular contact with field teams to monitor job progress and locations.


• Liaise with customers and relevant parties to resolve delays, queries, and keep everyone informed.


• Review completed jobs, issue quotations, and generate invoices.


• Assist with invoice queries and process credits where necessary.


• Keep customer records accurate and up to date across systems and spreadsheets.


• Provide administrative support across the department and to field staff when needed.

About You:

• A good standard of education, including GCSEs in Maths and English.


• Previous experience in a customer service environment (SAP experience is a plus).


• Strong communication skills across all levels of the business.


• High attention to detail and the ability to meet deadlines while following procedures.


• Clear and accurate information handling, with strong listening and questioning skills.


• Proficiency in Microsoft Office, especially Excel.

What We Offer In Return:

• Collaborative Environment: Thrive in our Belfast office where teams share knowledge and experience.


• Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.


• Holiday buy and sell scheme


• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app and more!

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com