Customer Service Administrator - Energy Sector

An excellent opportunity has arisen for a Customer Service Administrator to join a well-established company specialising in home energy-efficiency upgrades. Their services include insulation, solar panel installation, and low-carbon heating systems for homes across the UK.

In this full-time, office-based role, you’ll play a vital part in coordinating energy efficiency programmes and delivering a high standard of service to customers and third-party partners.

Key Responsibilities:

• Coordinating customer appointments for home energy surveys and installations
• Managing inbound and outbound calls and emails
• Updating third-party lead generators on customer and job progress
• Maintaining accurate records across internal databases and spreadsheets
• Ensuring a smooth and professional customer experience from start to finish
• Handling customer queries and complaints in a timely and efficient manner

What We’re Looking For:

• Previous experience in a similar role such as:
  Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
• Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
• Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
• Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
• Familiarity with Microsoft Office, Google Suite, and PDF tools
• Excellent verbal and written communication skills, particularly over the phone and via email
• Minimum of 4 years' proven customer service experience

What’s on Offer:

• Competitive salary (£24,000 - £28,000 DOE)
• Profit-related bonus scheme
• Company pension
• Cycle to work scheme
• Free on-site parking
• Regular company events
• Join a growing, mission-led team working to reduce carbon emissions across UK households

This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.