Customer Service Administrator - French Speaking

Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?

In which case - you are ticking the boxes for us!

We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.

This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!

Responsibilities:

* Prepare quotations for clients, issue and track

* Manage any inbound enquiries and responses - seek technical support where required

* Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process

* Ensure compliance is maintained with regular WIP reporting

* Raise and issue purchase orders

* Liaise with supply chain - this will involve international import and export documentation processing

* Coordinate national and international shipping

* Liaise with couriers and prepare import/export documentation as required

* Key point of contact via email, telephone and Chatbot

Skills/Experience:

* Previous experience within a B2B customer service environment

* CRM knowledge - ideally Navision or similar

* Knowledge of import/export and HMRC processes

* Fluent French - none negotiable

* Flexibility for occasional UK and European travel

On offer:

* Excellent salary

* Career progression

* National and European travel

* Agile working pattern

* Excellent opportunity!

Interested?

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Only candidates based in UK and eligible to work in UK are allowed