Customer Service Administrator - Hybrid

Salary :

£1 - 24,000 yearly

Company : ACS Recruitment Solutions Ltd

Job Type : Full Time

Corby, Northamptonshire

Number of Applicants

:

000+

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Job Description - Customer Service Administrator - Hybrid

Customer Service Advisor – Hybrid

Corby

£24,000 per annum

Our extremely reputable, global client are currently seeking Customer Service Advisors to join their team due to continued business growth and client demand. This is a fantastic opportunity for anyone with excellent communication skills, a background in customer service and passion for service to join a forward-thinking, friendly team who can offer genuine career path opportunities.

The successful candidate will have a background in customer service whether this be from a retail, hospitality, contact centre or office environment. Excellent communication skills is essential due to the high-volume pace of this role.

In return, our client can offer a vibrant, modern office environment with on-site catering facilities and various benefits. Extensive training is provided.

Please note, this role will rotate between office based and remote working rotas.

Key Duties:

Handling incoming telephone calls from new and existing customers with relation to a range of enquiries and complaints
Keeping updated records of each client call, ensuring that all information is accurately detailed on the internal CRM system.
Ensuring all client enquiries are dealt with in a professional, efficient and friendly manner.
Finding a suitable resolution to the customers enquiry within the set parameters

Skills & Experience:

Prior experience from a customer service role is essential, preferably within an office or contact centre environment, however, retail/hospitality experience is also considered.
Excellent written and verbal communication skills
Customer focused attitude with the ability to be empathetic.
Willingness to learn and further develop.
Computer literacy skills with a minimum type of speed of 30 words per minute (typing test will form part of the short-listing process)
Ability to work well in a fast-paced environment.
Self-motivated
Flexible
Keen team player
Excellent problem-solving skills.

The Offering:

Starting Salary of £24,000 per annum with the opportunity to increase earnings through additional training.
Excellent working environment with regular team social events, subsidised meals, free on-site car parking and progression opportunities, plus additional benefits packages.
2 weeks working from home, fully remotely and 2 weeks working from the office, on a rotating basis.
Working hours will include a rotation pattern working between the hours of 8am-4pm and 10am-6pm, Monday-Friday on a weekly basis.
You will also be required to work 1 in 4 Saturdays and 1 in 8 Sundays, however, you can arrange to swap shifts if required. The working hours for weekend shifts are 09:00 – 17:00.

If you are interested in learning more and applying to this role, please contact me today!

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