Customer Service Administrator/Order Processor

Job Title: Temporary to permanent Customer Service Administrators/Order Processors

Job Type: Immediate Start - Temporary Full Time – flex hours between 8am – 5pm / with a view to leading to permanent within a short period

Location: Hadleigh, Suffolk

Rate of Pay : £13.66 per hour

Duties & Responsibilities includes but not limited to:

· Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.

· Communicate effectively with customers both verbally and written.

· Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.

· Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.

· Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.

· Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.

· Raising quotations for the Technical Sales Managers.

· Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.

· Provide administrative support for the Technical Sales Managers.

· Organize transport including Europe to UK.

· Working within Office 365 applications, as well as other company systems

· Taking Responsibility for maintaining all filing system in line with department processes

· Process all ad hoc administrative duties associated with department processes

· Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer.

Skills required:

Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP system
Only candidates based in UK and eligible to work in UK are allowed