Customer Service Adviser

We're currently recruiting for a Customer Service Adviser to join our growing client. If you are looking for the next step in your career and are keen to get involved in some Account Management, then this could be the ideal role for you! The main focus of the role will be to manage relationships with new and existing customers, including order processing, making outbound calls and providing first class customer support. Previous experience in customer service and/ or upselling of products would be advantageous. In return, our client offers a fantastic working environment, company incentive schemes and great career development.

£27k plus company incentive scheme

Monday to Friday - 9am - 5pm

Fully office-based in Uxbridge

Key responsibilities:

• Meeting set weekly targets
• Order processing via phone & email
• Providing customer support via telephone, email and web chats.
• Making daily outbound calls to existing and new customers
• Upselling to new and existing customers
• Follow up and chase sample requests
• Taking incoming Sales calls in absence of Sales Team
• Account management of key accounts
• Sending mailshots to existing and new customers
• Taking incoming sales calls
• Keeping up to date on all products and inform customers of new products

Key skills:

• Previous experience in customer service and/ or experience in upselling products preferable
• Ability to meet and exceed set weekly targets.
• Excellent telephone manner
• Target-driven
• Calm and able to work under pressure
• IT literate
• Able to problem solve
• Excellent team worker

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.