Customer Service Adviser

Customer Service Adviser Needed

?? Office-based (East Kilbride) | ?? Full-time | ?? £25,000 starting salary

Are you a people-first professional with a passion for delivering outstanding customer service? We are looking for a confident and empathetic Customer Service Adviser to join our growing team.

What You'll Do
?? Be the first point of contact for customers via phone and email
?? Support with queries, complaints, and day-to-day banking needs
?? Ensure compliance with internal processes and FCA regulations
?? Help improve the customer journey through feedback and collaboration
?? Perform admin duties with high attention to detail

What We're Looking For

?? Customer service experience (Financial Services preferred)
?? Excellent communication and interpersonal skills
?? Strong multitasking and organisational ability
?? Proficient in MS Office (Word, Outlook, Excel, etc.)
?? A resilient, proactive, and customer-first mindset

Why Apply?

! Grow with a supportive and inclusive team
! Make an impact in a modern, purpose-driven bank
! Ongoing learning and development opportunities
! A culture built on integrity, respect, and fairness

Interested?
Apply now via email or mobile to be part of a company that puts people at the heart of everything we do.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.