Customer Service Adviser

Customer Service Advisor

Hours (Monday - Friday: 09:00 to 17:00)

Annual Salary (of £26,500)

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Wigan, on a full-time permanent basis. This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

What are the benefits?

• Pension scheme 7% company, 7% employee
• Private Medical Cover – Vitality health
• Hybrid working
• Flexi time
• Death in service
• Holiday purchase scheme
• Volunteering opportunities
• Charity days and events
• Mental Health Wellbeing
• Cycle to work
• Free car parking
• Subsidised canteen
• Social and Company events

Day to Day Duties:

As a Customer Service Advisor your Duties include:

• Developing and maintaining active working relationships with customers (internal and external), especially key accounts Sales Managers.
• Entering and managing all types of sales orders (in SAP) through to completion, including order entry, quotations, follow up on purchase orders, confirmation of shipment dates, assisting in tracking and expediting orders through production and shipping, delivery enquiries and tracking of shipments.
• Managing your open orders, overseeing customers’ projects from receipt of order, through Planning, Manufacturing, Shipping to the point of delivery on site, occasionally involving the need to identify special requirements to enable the appropriate shipping method to be selected.
• Entering all customer complaints in SAP and co-ordinating the resolution of the complaint including examining records (for example invoices, proof of deliveries, purchase orders) to obtain facts about the complaint and
• liaising with other departments (e.g. Credit, Warehouse, Quality, Planning) to collate necessary information and bring about a solution.
• Having a deep understanding of all Customer Service duties and requirements and be both willing and able to provide cover for team mates as and when required.
• Responding to enquiries in a professional and timely manner and aiming to provide accurate and complete information. If an enquiry cannot be fully addressed at the first point of contact, sending an interim response setting clear expectations of the next steps and delivering on those commitments. Enquiries can include stock checks, lead times, ETA requests, product/technical information etc.

Essential Skills:

As a Customer Service Advisor, it is essential that you:

• Excellent verbal and written communication
• Reliable and Collaborative
• Excellent Time Management
• Ability to deal with ambiguity and complexity
• Keen attention to detail
• Team Player

Desirable Experience:

It would be desirable as a Customer Service Advisor if you:

• Export/International trade experience
• Experience working with SAP systems

What training is provided?

• Company policy and procedural training provided

Contact

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process