Customer Service Adviser

Our client are a leading Tech company based in stunning offices in Birmingham City Centre. They are looking for 2 experienced Customer Service Advisers to join their team on a permanent basis.

These roles are full -time office based, covering various shifts throughout the day. You must be happy to work all shifts, including 1 weekend in 6.

The company are looking for an enthusiastic and motivated Advisors to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both the drivers and customers are happy.

Duties include:

Answering inbound phone calls from our driver network and ensuring that the drivers feel supported by:

• Helping to answer their queries and providing any support required;
  
• Solving their problems as quickly and efficiently as possible.
  
• Using the online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.
  

Building and maintaining positive relationships with the customers by:

• Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
  
• Making sure that their email requests are actioned quickly and accurately.
  

This would suit someone with the following:

• Enthusiasm and passion for customer service
  
• Enjoys problem solving
  
• Experience handling a high volume of calls
  
• Able to work well under pressure and multi task
  
• Enjoys relationship building and communicating with customers and suppliers over the phone
  
• A desire to take responsibility rather than wanting to stay 'under the radar’
  
• Resilience
  
• Willingness to learn and take on new challenges
  

Desirable

· Geographical knowledge

· Vehicle knowledge

· Ambition to progress in a rapidly growing business