Customer Service Advisor

Customer Service Advisor

We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.

Ideal Location - Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester

Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities

Key Responsibilities:

• Handle customer telephone and email inquiries, processing sales orders.
• Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
• Assist customers with product returns, invoice queries, and future product requirements.
• Coordinate trade customer collections and retail sales.
• Work closely with the field sales team on quotations, pricing, and order fulfilment.
• Excellent customer service and communication skills (telephone and email).
• Proficient in MS Office (Word, Excel, Outlook) and ERP software.
• Experience in handling sales orders, returns processing, and credit approvals.
• A proactive attitude towards continuous improvement, health and safety, and professional development.
• Ability to effectively manage multiple tasks and work both independently and in a team environment.

Apply in Confidence:

To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on .

Job Ref: 4247RC Customer Service Advisor