D

Customer Service Advisor

icon building Company : Dynamite Recruitment Solutions Ltd
icon briefcase Job Type : Full Time
icon geo-alt Epsom, Surrey

Number of Applicants

 : 

000+

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Job Description - Customer Service Advisor

Our client are  looking for individuals to join their Collections Team, where you will provide effective arrears support to their Customers. Customer Service experience in a Financial environment is necessary for this position.

Using your listening skills, you will communicate with customers always showing empathy and professionalism, adhering to regulatory standards (including Consumer Duty) at all times, maintaining the focus of delivering good customer outcomes.

The Role:
  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
  • Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
Experience & Skills:
  • Proven experience in a customer service, collections or financial services role.
  • Excellent communication and interpersonal skills
  • Proficiency with relevant software and CRM systems.
Attributes & Behaviours:
  • Self-motivated, able to work effectively under your own initiative.
  • Flexible attitude towards duties.
  • Keen attention to detail
  • Team-orientated, able to work efficiently with other departments within the organisation.
  • Strong time management and organisational skills.
Experience & Skills:
  • Proven experience in a customer service, collections or financial services role.
  • Strong understanding of Consumer Duty regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
  • Proficiency with relevant software and CRM systems.
  Benefits  
  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice (after training)
  • Car scheme
  • Excellent pension scheme 
  • 25 days holiday
  • Private Medical Healthcare 
  • Group Income Protection 
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager
  • Annual events 
Original job Customer Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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