Customer Service Advisor

Customer Experience Representative

***A great opportunity to join a leading, successful, award-winning insurance company in central York

Offering amazing benefits, excellent starting salary and room to progress your career.

We are looking to recruit passionate and enthusiastic Individuals to join our thriving Customer Service Team! You will be working within a dynamic team in a modern and exciting office, providing support to the companies vast and interesting client base.***

Benefits

• £25 000 per annum plus end of year bonus of circa £2K
• Great start date - 27th May so you get to enjoy a long bank holiday weekend and a nice 4 day week on your first week :)
• AMAZING Working hours 9am - 5pm Monday to Friday
• Hybrid working once training complete.
• £350 towards a gym or sports membership of your choice
• £300 festive hamper (choose from luxury food and premium wine)
• Medical coverage
• 25 days holiday with opportunity to buy 5 extra days holiday.
• 2 'You’ Days - Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
• Sharesave scheme
• Pension, critical illness cover, life assurance

• Dealing with incoming calls and all general enquires for our small business customers
• Providing the very best customer service and delivering an honest and helpful service
• Dealing with queries and helping to resolve sometimes difficult or sensitive situations
• Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
• Understanding the customers needs in order to deliver the right quotation
• Working on the CRM system to update information
• Working towards targets and KPI’s

• Excellent communication skills - It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner.
• Organisational skills.
• Experience working towards KPI’s
• Working as an individual and part of a team

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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