Customer Service Advisor

Are you a seasoned Customer Service professional looking to join an organisation that will invest in your development?

Job Overview

The role requires you to excel in enthusiasm and provide great client service as part of our account management team. This would suit someone who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to our account management team.

Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

Day-to-Day Responsibilities

• Take ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
• Liaise with clients via written correspondence, telephone, and video calls.
• Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.

What you Bring to the Team

• Demonstrative customer service skills with a particular focus on rapport building and relationship management.
• Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
• Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.

Benefits

• Profit Share Scheme
• 25 Holidays + Bank Holidays (Increases with service)
• Day off on your Birthday
• Christmas Bonus after 3 years
• Social Events Throughout Year
• Contributory Pension Scheme
• Private Health Insurance after 5 years

48966LS

INDIRE