Customer Service Advisor

? Customer Service Advisor - 12-Month Fixed Term Contract
?? Location: Edinburgh | ?? Salary: £26,500 | Potential to go permanent
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What's the Opportunity?

We're excited to offer an excellent opportunity to join our clients dynamic Digital Channels Customer Service Team in Edinburgh as a Customer Service Advisor on a 12-month fixed-term contract. This is a fantastic chance to join a collaborative, fast-paced team where you'll play a key role in ensuring the smooth running of our digital operations and providing exceptional service to our clients.

You'll work closely with senior colleagues and the team leader, handling a range of administrative tasks and engaging directly with valued customers. If you're organised, tech-savvy, and passionate about delivering a first-class client experience, we'd love to hear from you. This role offers two days from home and three days in the office!
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What Will You Be Doing?

* Be the first point of contact for new and existing customers - handling incoming calls and emails with confidence and clarity.
* Manage client data with accuracy across various internal systems.
* Handle all aspects of the client journey - from account opening to closure or transfer.
* Monitor internal customer transfers, ISA subscriptions, and the movement of assets/cash between institutions.
* Process transactions and documentation efficiently and securely.
* Provide support for digital access - including setting up and assisting with our online client portals.
* Take ownership of customer queries and ensure timely resolution.
* Perform general record keeping and electronic filing to keep our operations running smoothly.
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What Are We Looking For?

Must-Have:
* Confident using Microsoft Office (Word, Excel, Outlook, Teams) with the ability to pick up new systems quickly.
* Strong attention to detail - both written and numerical.
* Excellent communication skills - both written and verbal.
* Comfortable navigating intranet sites and web-based tools.
* Previous financial experience.
Nice-to-Have:
* Previous experience in an administrative or customer service role.
* Interest in pursuing relevant qualifications (fully supported by the client).
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Why Join Us?
You'll be part of a supportive and collaborative environment where your development is a priority.
* ?? Opportunity to go permanent after 12 months
* ?? Monday to Friday working hours - no weekends! Choose a shift that works for you:
o 8am - 4pm
o 9am - 5pm
o 10am - 6pm
* Competitive salary of £26,500
* Opportunities to grow and develop your skills
* A team that genuinely supports and values one another
* Flexible working options available

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