Customer Service Advisor

Company : Confidential

Job Description - Customer Service Advisor

Customer Service Advisor / London / £30,000 / Hybrid Working

My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

“We are looking for a first point of contact for our members, to enhance the member experience by maintaining high standards of the organisation and providing exceptional customer support”

Role and Responsibilities:

Respond to member enquiries via phone, email, web and live chat in a timely manner
Provide clear and accurate support on standards, products and services to both active and prospective members
Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
Drive education and knowledge of our standards by delivering online webinars where necessary
Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes
Develop and maintain a thorough and up-to-date understanding of standards, products and services
Provide clear and accurate support on standards, products and services to both active and prospective members
Follow the internal escalation process where a query requires more complex, technical support

Essential Skills:

A minimum of one year in a customer service role or related field
A commitment to understanding member needs and delivering exceptional customer service to all those who contact
Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally
A positive outlook and can-do attitude
Proficiency in basic computer applications (Microsoft Office, email etc)
A team player who can work collaboratively with colleagues to enhance member satisfaction

Package:

Basic Salary up to £30,000
Hybrid working (3 days in the office)
Excellent Pension up to Personal contribution of 5%, company contribution of 12%
Healthcare, dental, cycle to work scheme and many more !

Customer Service Advisor / London / £30,000 / Hybrid Working

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Customer Service Advisor

Job Description - Customer Service Advisor

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