Customer Service Advisor

We are seeking a dedicated and personable Customer Service Advisor to join our retail department. The ideal candidate will have a keen eye for detail, and a passion for delivering top-notch customer service.

Client Details

Our client is a large organisation within the retail industry. Known for its commitment to quality and exceptional customer service, the company prides itself on its friendly and professional work environment.

Description

• Respond to customer queries in a timely and accurate manner.
• Provide product recommendations based on customer's needs and preferences.
• Handle and resolve customer complaints professionally.
• Process orders, forms, and requests efficiently.
• Maintain detailed records of customer interactions and transactions.
• Follow up on customer interactions when necessary.
• Work closely with other team members to meet customer service goals.
• Participate in training and development opportunities to enhance skills and knowledge.

Profile

A successful Customer Service Advisor should have:

• A strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Good problem-solving abilities and resilience in dealing with difficult situations.
• High level of accuracy and attention to detail.
• Proficiency in using customer service software and databases.

Job Offer

• An attractive salary range of £25,397 per annum.
• A supportive company culture that values employee growth and development.
• Unique perks such as discount off products, a bonus scheme, and free parking.