Customer Service Advisor

We’re Hiring: Customer Service Agent Warrington £25,000–£26,000 DOE + Bonus

Looking for your next step in Customer Service? Love being part of a fast-paced team where no two days are the same? This could be the customer service job for you!

Hours: Monday–Friday, 8am–4pm or 9am–5pm (your choice!)
Location: Warrington (hybrid working available once training is complete)
Salary: £25,000–£26,000 DOE + bi-annual bonus
Plus: 25 days holiday, great benefits package, and loads of employee perks

About the role:
As a Customer Service Agent, you’ll be the first point of contact for our customers and account managers, delivering world-class service that keeps everything running smoothly. It’s a busy, varied role where your attention to detail and ability to work with urgency really matters.

What you’ll be doing:

Managing and tracking customer orders from start to finish

Solving problems with a positive, can-do approach

Keeping customers and account managers updated with proactive comms

Owning EDI orders – from processing to invoicing

Logging queries and insights in our CRM

Suggesting process improvements and helping implement them

What we’re looking for:
We’re open to candidates from all sorts of backgrounds – it’s about your attitude, willingness to learn, and being a team player. Longevity in a previous role and a genuine desire to deliver great customer service are key.

You’ll also bring:
Strong communication and organisational skills
Confidence using MS Office
A calm, professional approach under pressure
Pride in doing a great job and being part of a team

Why join us?
We’re a supportive, forward-thinking organisation where people genuinely matter. With plenty of training, development opportunities, and wellbeing perks, you’ll feel valued every step of the way.

Ready to apply?
Hit the apply button or message me directly to find out more. We can’t wait to hear from you!

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