Customer Service Advisor

Job Title: Customer Service Advisor 

Location: Becket House, Worthing/Crowthorne House, Wokingham

Brand: LRG

Salary: Competitive Salary Package

Hours: Monday to Friday 8:30am to 5:30pm

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

We are seeking a detail-oriented and proactive Customer Service Advisor to join our Client Accounts team. This role focuses primarily on managing and resolving internal and external accounts queries, ensuring the timely and accurate resolution, providing support to clients and contributing to the smooth running of the department.

Key Responsibilities:

• Assisting property managers and branches with queries.
• Reviewing landlord and tenant ledgers/accounts.
• Understanding and explaining ledger transactions to support queries for landlords.
• Setting up/amending charges for rent, commission and other fees.
• Timely completion of any required reporting.
• Supporting the team across other tasks where required.

What are we looking for:

Essential:

• High levels of numerical competency, able to make accurate calculations and to explain them to clients in simple terms.
• Ability to build and maintain relationships with property managers and branch staff.
• Strong attention to detail and consistently delivering high levels of accuracy, ability to prioritise workloads under pressure.

Desirable:

• Experience within a property or client accounting related role.
• Solutions focused, able to identify and implement proactive solutions for the benefit of the client, preventing escalation and delivering an excellent client experience.
• A good understanding of the residential lettings sector, the role of client accounting and key skills required.
• Previous experience using Reapit.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.