Customer Service Advisor

Customer Service Advisor

Based in Clevedon

Hours 8:30am-5pm with 1 hour lunch

Salary: £22,500 pa + Benefits

Benefits:

• Company discount
• Uniform provided
• Company events
• On site parking

Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service on the phones? Britannia Windows is looking for a Customer Service Advisor to join their team. This is an exciting opportunity to contribute to a young, dynamic and customer-focused team.

The key purpose of this role is to qualify and assess existing and new enquiries moving them through the sales pipeline. You will be setting appointments for our sales designers along with dealing with general queries on the phone.

This role would be suited to someone who enjoys their working days on the phone. A positive customer service attitude is essential for becoming part of our friendly team.

No previous experience needed as full training will be provided, however, previous customer service experience will be very beneficial.

Responsibilities:

• Respond to customer inquiries and requests via various communication channels, such as phone, email, chat, or in-person interactions.
• Process incoming enquiries received from our digital channels.
• Communicate with both internal and external customers through various channels
• Maintain a positive, empathetic, and professional attitude at all times
• Resolve customer queries in a timely manner
• Log inbound calls and customer issues
• Aim to meet and exceed service levels and key performance indicators

What we’re looking for:

• Ability to remain calm under pressure.
• Ability to work on own initiative and still remain part of the team.
• Previous customer service experience is preferred but not essential
• Computer and phone literate
• Excellent written and verbal communications skills
• Confident individual who has a willingness to learn new things

If you’re a driven, and customer focused individual looking for a new challenge in a customer driven role then we would love to hear from you. Apply now with your updated CV.

INDLS