Customer Service Advisor

Customer Services Advisor

Exeter | £25,000 + Benefits

Are you a confident communicator with a passion for delivering outstanding customer service? A leading, well-established manufacturing business in the South West is seeking a Customer Services Advisor to join their dynamic internal team.

In this role, you'll be the first point of contact for trade customers, handling inbound queries, processing orders, and providing product information. You'll work closely with internal departments to ensure efficient order fulfilment and build strong relationships with clients and colleagues alike.

Key Responsibilities:

• Handle inbound calls from trade customers, resolving enquiries with professionalism.
• Accurately process orders via phone, email, and fax.
• Issue order documentation and manage CRM records.
• Liaise with warehouses and couriers to coordinate deliveries.
• Support the wider sales team and contribute to a positive team culture.

What We’re Looking For:

• Strong verbal and written communication skills.
• Excellent time management and attention to detail.
• Confident using Microsoft Office and learning new systems.
• Previous customer service experience, ideally in a busy environment.

This is a fantastic opportunity to join a supportive, thriving business where customer service is at the heart of everything they do.

Apply now to take the next step in your customer service career.