Customer Service Advisor

Job Title: Customer Service Advisor
Location: Lutterworth
Salary: £27,249.30 per annum
Hours: Monday – Friday, 8:00 AM – 5:00 PM (occasional Saturdays depending on business needs)

About the Company

Our client, a reputable logistics provider based in Lutterworth, is experiencing significant growth and is seeking a dedicated Customer Service Advisor to join their expanding team. The company specialises in high-quality home delivery services across the UK, placing a strong emphasis on professionalism, reliability, and exceptional customer service throughout the delivery journey.

The Role

The Customer Service Advisor will play a crucial role in maintaining the company’s high standards of service by providing effective, friendly, and solution-focused support to customers. Working as part of a collaborative team, the successful candidate will manage inbound and outbound communications, resolve delivery queries, and ensure customer records are accurately maintained.

Key Responsibilities

• Handle incoming customer enquiries via telephone and email in a timely and professional manner
• Make outbound calls to confirm delivery details and ensure customer satisfaction
• Accurately update and maintain customer records using the in-house Transport Management System
• Work closely with team members to meet performance targets and service level agreements
• Maintain a consistent focus on delivering excellent customer service

Key Skills and Experience Required

• Strong verbal and written communication skills
• Excellent listening skills and attention to detail
• A proactive, problem-solving mindset with a passion for customer care
• Good IT literacy, with the ability to learn new systems quickly
• Previous experience in a customer service or contact centre environment is advantageous but not essential

What’s on Offer

• Immediate start available
• Free on-site parking
• Life Assurance
• Company Pension Scheme
• Employee Benefits Scheme (including cycle to work, employee assistance programme, and shopping discounts)
• Ongoing training and career development opportunities