Customer Service Advisor

We are expanding, and now looking to recruit a Customer Service Advisor in the Windows, Doors & Conservatory Industry. We are looking for an individual who will provide comprehensive support to customers, from initial inquiries to post-installation issues. This includes answering questions, resolving complaints, and ensuring a positive customer experience throughout the sales and installation process.

Key Responsibilities:

Answering Enquiries:

Addressing customer queries via phone, email, or in-person, providing accurate and helpful information about windows, doors, and related products and services.

Resolving Complaints:

Investigating and resolving customer complaints related to product quality, installation, or service issues in a timely and satisfactory manner.


Post-Installation Support:

Addressing any issues or concerns customers may have after installation, providing follow-up assistance and ensuring customer satisfaction.

Teamwork:

Collaborating with sales, installation, and other departments to provide a seamless customer experience.

Maintaining Records:

Keeping accurate records of customer interactions, order details, and service requests.

Skills and Qualifications:

Excellent Communication Skills:

Proficient in verbal and written communication, with the ability to clearly and concisely convey information to customers.

Customer Service Skills:

Ability to handle difficult situations, listen patiently, and resolve issues effectively.

Product Knowledge:

Understanding of window, door & conservatory products, installation processes, and relevant technical details.

Problem-Solving Skills:

• Ability to identify and resolve customer issues, find creative solutions, and ensure customer satisfaction.
• Organization and Record-Keeping:
• Ability to manage multiple tasks, track customer interactions, and maintain accurate records.
• Teamwork and Collaboration:
• Ability to work effectively with other team members to provide a positive customer experience.

• Acts as a point of contact for customers, ensuring they receive accurate information, timely support, and a positive overall experience.

If you have the skills and experience listed above and you're looking for an exciting opportunity in a growing company, apply today!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to
discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status