Customer Service Advisor

Customer Service Advisor

Location: Milton Keynes
Job Type: Full-time
Salary: 28-30k

We are recruiting on behalf of a leading company in the home improvement industry.

Are you passionate about delivering exceptional customer service and looking to join a thriving and expanding business? Our client, a respected name in the Windows, Doors & Conservatory sector, is seeking a Customer Service Advisor to support their continued growth.
This is an exciting opportunity to play a vital role in ensuring a smooth and positive customer journey, from the first inquiry through to post-installation support.

Key Responsibilities:Customer Support & Enquiries

• Responding to customer queries via phone, email, and in person
• Providing detailed information about products and services
• Delivering a professional and helpful experience at every touchpoint

Complaint Resolution

• Investigating and resolving customer issues related to product quality, installation, or service
• Ensuring all concerns are handled swiftly and satisfactorily

Post-Installation Support

• Following up with customers after installations to address any outstanding concerns
• Providing ongoing assistance to ensure complete satisfaction

Collaboration & Teamwork

• Working closely with sales, installation, and admin teams
• Ensuring smooth coordination across departments for a seamless customer experience

Record-Keeping

• Maintaining accurate and up-to-date records of customer interactions, service requests, and order details

Skills & Experience:

• Excellent communication skills, both verbal and written
• Strong customer service and interpersonal abilities, including complaint handling
• Solid understanding of window, door, and conservatory products (industry experience highly beneficial)
• Problem-solving mindset with a proactive approach
• Well-organised with strong attention to detail
• Comfortable working in a collaborative team environment

Why Apply?

• Join a growing company with a strong reputation in its sector
• Be part of a supportive team where your contributions make a real impact
• Great development opportunities for the right candidate

Apply Today

If you have the skills and experience we're looking for and want to take the next step in your customer service career, we'd love to hear from you.

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to
discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status