Customer Service Advisor

Job Title: Data Analyst Level /

Salary Range:Up to £27,000

Location: Bury - on site

Benefits:

Free breakfast and lunch in the office 25 days holiday (plus bank holidays) Annual bonus scheme

Flextime Free parking Wellbeing support Onsite gym Exciting social and team-building events

Role Overview:

Time Recruitment is representing a client seeking a motivated and detail-oriented Data Analyst to join their growing team. The primary focus of this role is to support the management of a metering portfolio, liaise with stakeholders, and ensure accurate data flows related to Meter Asset Managers (MAMs). The successful candidate will play a key role in ensuring the timely and efficient resolution of queries and managing metering processes within the energy industry.

Key Responsibilities:

Manage all Meter/Automatic Meter Reader (AMR) installations, exchanges, removals, and asset update data flows, ensuring data sources are aligned and maintained.

Source key stakeholder details and update all relevant systems, ensuring all appointments and de-appointments are correct.

Resolve issues arising from incorrect meter or AMR data promptly and efficiently.

Manage and rectify industry meter reading rejections.

Liaise with customers, metering partners, reading agencies, other energy suppliers, and internal stakeholders to resolve meter and data queries.

Support the business in its AMR and Smart meter roll-out strategy.

Request, remove, or re-synchronise AMR devices with metering agencies within agreed SLAs.

Ensure meter readings are obtained and submitted within specified timeframes.

Process industry file flows that update meter point data, ensuring accurate billing at both industry and supplier levels.

Maintain and develop high levels of customer service to support the operational and sales functions of the business.

Provide regular and ad hoc reports.

Desired Personal Attributes:

Strong verbal and written communication skills.

Excellent organisational abilities and attention to detail.

Ability to prioritise and manage tasks in a fast-paced environment.

High level of accuracy in all areas of work.

Initiative to propose solutions and take action independently, with the confidence to challenge the status quo.

Flexible approach, with a willingness to assist in other areas of the business.

Excellent interpersonal skills and the ability to build relationships with senior managers and stakeholders.

Strong persuasion, influencing, and negotiation skills.

Advantageous Skills:

Proficient in MS Office, particularly MS Excel.

Experience in an operations function within an energy supplier.

Advanced MS Excel knowledge. Experience working as a third-party agent such as a MAM/MOP/DC.

This role offers an excellent opportunity to join a dynamic, growing team.

The duties listed above are not exhaustive and may evolve in line with the business’s needs.