Customer Service Advisor

CUSTOMER SERVICE ADVISOR

NANTWICH

£24,000

37 HOURS PER WEEK 8.30AM – 4.30AM

KPI are working with one of our longstanding clients, to recruit for a role within the ever-expanding customer service team. This is an extremely sought after company in the South Cheshire area, and they offer some excellent benefits.

Key responsibilities will include:

• Assisting and supporting the sales and support staff to providing customer information from their bespoke system
• Liaising closely with customer accounts, product managers, supply chain & warehouse teams
• Handling, recording and investigating customer enquiries and complaints
• Calling and emailing customer with resolutions and solutions
• Responsible for you’re a specific sales area
• Completing monthly tasks to deadline
• Liaising closely with the sales staff/managers & directors within the territory
• The role is predominantly inbound phoned based, and you will spend approximately be responsible for external customer queries and inhouse sales staff enquiries

The Candidate

The ideal candidate will:

• Be computer literate, with excellent keyboard skills
• A working knowledge of using bespoke systems – Excel would be advantageous
• Previous experience working within a customer service/administration environment is desirable
• Possess good listening skills and very polite telephone manner (essential)
• To provide Customer Service Excellence to all customers/staff
• Have a keen eye for detail and an organised, methodical approach to their work
• Ability to keep up to date of latest information about products and services
• Proven ability to prioritise workload
• A self-motivated candidate with the attitude and approach to succeed

Call Lily or Leanne on or email

INDCOM