Customer Service Advisor

Customer Service Advisor - Business to Business (B2B)

• Location: Brackley, Northamptonshire
• Position Type: Permanent, Full-Time
• Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week)
• Salary: Circa £25,000 (Dependent on experience)
• Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension

Customer Service Advisor Overview:

Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor ***. 

This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.

Customer Service Advisor -Key Responsibilities:

• Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
• Accurately and efficiently process sales orders and related transactions
• Maintain professional, courteous communication with internal and external customers
• Develop and sustain positive relationships with clients and colleagues
• Maintain detailed records and statistical data related to customer accounts and sales
• Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
• Monitor and follow up on customer issues, escalating where necessary
• Ensure adherence to company standards, processes, and data protection regulations
• Support the wider Sales & Marketing team as needed
• Stay current with company products and internal procedures

Candidate Profile / Customer Service Advisor:

• Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
• GCSE level education or equivalent
• Strong communication skills - both verbal and written
• Excellent attention to detail and accuracy in data handling
• Proficiency in using CRM systems and general computer literacy
• A proactive and solution-focused approach to customer service
• Collaborative team player with a positive attitude

Key Words for the Customer Service Advisor Role:

• Customer Service
• Sales Order Processing
• CRM Systems
• Communication Skills
• Problem Solving