Customer Service Advisor

Customer Service Advisor

Dorking

£30,000 Base + Benefits & Quarterly & Annual Bonus
Hours: Monday - Friday 8:00am - 5.30pm + One Saturday Morning (8am - Midday) every 5 weeks.

Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Advisor within the high-level repair centre in Dorking.

The successful candidate won't require experience within automotive, but would need to have excellent Customer Services experience, be friendly and bubbly with good energy. You'll need a good sense of humour, be adaptable and flexible and always have customer service at the forefront of everything you do. The team are very close knit, friendly and fun. It's a great place to work, with the Dorking branch in particular excelling.

The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process. You’ll also provide a courtesy call service 24 hours after the customer collects their vehicle to ensure they are happy with the service and work carried out on the vehicle.

Key Skills Required

• Customer service experience with the passion to provide a positive customer experience.
• Confident, bubbly and outgoing personality.
• Experience with MS Office software, especially Excel, Word and Outlook experience.
• Strong attention to detail.
• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
• A positive and proactive mindset and a flexible, hands-on approach to working in a team.