Customer Service Advisor

A fantastic customer service advisor job opportunity to join a rapidly expanding insurance company with a team of 20 in the UK, is seeking a highly motivated and energetic individual to join their customer service team. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this is your chance to shine!

As a key member of our customer service team, you will be the first point of contact for our customers, handling inquiries across various channels including tickets, calls, and chats. You'll assist customers with policy changes, process cancellations, and answer product-related questions, showcasing your excellent product knowledge, customer service skills, and communication abilities.

Our client is committed to your professional development and will provide you with comprehensive product training and ongoing support to build a successful career in financial services. A chance to join a fun and energetic team where they prioritise the well-being of their employees, fostering a positive and supportive work environment.

Key Responsibilities:

• Efficiently manage and prioritise incoming inquiries.
• Respond to customer requests in a polite, professional, and efficient manner.
• Ensure compliance with company procedures and FCA regulations, including Treating Customers Fairly (TCF) guidelines.
• Maintain accurate and secure customer records in accordance with data protection laws.
• Achieve and exceed Key Performance Indicators (KPIs).

Essential Skills:

• Ability to work effectively under pressure.
• Strong negotiation skills.
• Excellent written and verbal communication skills.
• Friendly and professional telephone manner.
• Ability to gather and analyse information from customers.
• Ability to adapt communication style to individual customer's level of understanding.
• Good common sense and problem-solving skills.
• Ability to recognise your own knowledge boundaries and seek assistance when needed.
• Proficient computer skills (typing speed and ability to navigate between platforms/applications).
• Strong communication skills and ability to collaborate effectively within a team.
• Ability to remain calm and composed during customer interactions.
• Excellent multitasking skills.
• Applicants should be educated to GCSE standard, including Maths and English at level C or above. Good keyboard skills and knowledge of Microsoft Office and Outlook will also be useful.

Desirable Skills:

• Previous experience in the insurance industry.
• Experience handling insurance claims.
• Fluency in English and Spanish.
• Experience with Salesforce case management.

Working Hours:

• Shifts between 8:30 am to 5:00 pm or 9:00 am to 5:30 pm, Monday to Friday.

In addition to a good starting salary, there’s an attractive benefits and package and holiday allowance. You’ll also be enrolled in their company life insurance benefit.

The role is fully office-based with potentially some hybrid flex after probation (depending on the business’s needs).

Please apply for the role by submitting your most up-to-date CV.

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.