Customer Service Advisor

Customer Service Advisor

Location: Rainham, Essex

Salary: Competitive based on experience

We are looking for a proactive Customer Service Advisor to join our client's team. If you enjoy building relationships and have a passion for delivering excellent customer service, we want to hear from you.

The ideal candidate:

Will have experience in a similar customer service role, ideally selling a product rather than a service.

Full training on the products and systems they use will be provided, but relevant experience supporting a sales team with processing customer enquiries and orders as well as building quotes is required.

Key responsibilities:

• Contact existing or lapsed customers to strengthen relationships and reignite sales, with no cold calling required.
• Process customer orders quickly and accurately, ensuring a smooth experience.
• Respond to sales enquiries, understand customer needs, and convert opportunities into orders by providing the right solutions.
• Handle queries efficiently, offer alternatives when items are out of stock.
• Prepare and maintain competitive quotes
• Ensure consistent phone coverage with the team, maintaining optimal response times.
• Maintain up-to-date back-order reports, keeping customers informed on delivery times.

Benefits in return:

Fun & Sociable Office: Join a team that values collaboration and a positive atmosphere.

Competitive Salary: We offer a salary that recognises experience and expertise.

Free On-Site Parking: Convenient and free parking for all team members.

If you are ready to bring your customer service skills to a supportive and engaging team, apply today. We recommend you reach out to Adecco in Romford (option 2) for any questions. You can ask for Alex, Anna or Denise.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.